FAQ – Hardware Wallets
Everything You Need to Know About Hardware Wallets
We understand that securing your crypto assets is a top priority. Below are answers to the most frequently asked questions about hardware wallets sold at DigitalStorage.Store.
1. What is a hardware wallet?
A hardware wallet is a physical device designed to securely store your cryptocurrency private keys offline. It’s one of the safest ways to protect your digital assets from hacks, malware, and phishing attacks.
2. Why should I use a hardware wallet instead of a software wallet?
Hardware wallets offer offline (cold) storage, which greatly reduces the risk of your private keys being compromised by online threats. Unlike software wallets that live on your computer or phone, hardware wallets isolate your keys from the internet.
3. Which hardware wallets do you sell?
We stock a selection of top-tier, trusted brands, including:
Ledger (Nano S Plus, Nano X)
Trezor (Model One, Model T)
SafePal, Keystone, and more
All devices are factory sealed and sourced directly from authorized distributors to ensure authenticity.
4. Is it safe to buy a hardware wallet online?
Yes — as long as you buy from a trusted and authorized seller. At DigitalStorage.Store, we guarantee:
Brand-new, unopened devices
Tamper-evident packaging
Direct-from-manufacturer sourcing
We never resell used or refurbished wallets.
5. How do I set up my hardware wallet?
Each wallet comes with official setup instructions, but the basic process includes:
Unbox and connect the device
Install the wallet’s companion app (e.g., Ledger Live or Trezor Suite)
Create a new wallet and generate a recovery phrase
Write down your 12–24 word seed phrase and store it securely
Confirm the setup and start managing your assets
Tip: Never take a photo of your recovery phrase or store it online.
6. What cryptocurrencies do these wallets support?
Most major hardware wallets support hundreds to thousands of coins and tokens, including:
Bitcoin (BTC)
Ethereum (ETH) and ERC-20 tokens
Solana (SOL), Cardano (ADA), Polkadot (DOT)
Stablecoins like USDT, USDC
And many more
Each brand has a full list on their official website or in their app interface.
7. What happens if I lose my hardware wallet?
Your crypto is not stored on the device itself, but is accessible through your recovery seed phrase. If your wallet is lost or damaged:
Simply buy a new compatible device
Restore your wallet using your recovery phrase
Your assets will be accessible again
Important: If someone else gets your recovery phrase, they can steal your funds. Keep it offline and secure.
8. Can I use one hardware wallet for multiple cryptocurrencies?
Yes. Most hardware wallets allow you to manage multiple cryptocurrencies across various blockchains using one device. You can switch between accounts and networks via the wallet’s software interface.
9. Can I use my hardware wallet on mobile devices?
Many modern hardware wallets (like the Ledger Nano X or SafePal) support Bluetooth or USB-C connectivity and are compatible with iOS and Android via mobile apps.
10. Is a hardware wallet a one-time purchase?
Yes. Once purchased, there are no ongoing subscription fees for basic use. However, you might incur network fees (gas/transaction fees) when sending crypto — these are blockchain-related and not charged by the wallet provider.
11. Do you accept returns for hardware wallets?
Due to the sensitive nature of security devices, we only accept returns if the item is unopened and sealed. Once opened, we cannot accept returns to ensure customer safety and prevent tampering.
Please see our Return Policy for full details.
12. Need Help Choosing the Right Wallet?
If you’re unsure which hardware wallet is right for you, contact our support team. We’re happy to guide you based on:
Types of assets you hold
How often you transact
Whether you need mobile access or advanced security features
📧 Email us: support@digitalstorage.store
Your crypto security is only as strong as the tools you use.
Shop with confidence — at DigitalStorage.Store, your safety is our priority.